Kelly Schratz

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Client Care Specialist and Account Manager

Kelly is Lewellen Family Law Group’s Client Care Specialist and Account Manager. She is the first point of contact for all consults and client care matters. She is known for her compassionate and diligent attention to the Firm’s clients. Kelly finds immense satisfaction in building trust with clients, providing clear communication, and supporting a client-focused culture. She is passionate about ensuring that clients feel heard, understood, and well-cared for. The supportive nature of the team and the firm’s commitment to client well-being create an inspiring and rewarding work environment. Kelly’s responsibilities extend beyond standard administrative duties. Her focus is on building strong, trusting relationships with clients during a challenging time in their lives. Her background is built on a foundation of exceptional communication skills honed through years in customer service. She is passionate about fostering strong, collaborative relationships with clients, ensuring they feel supported and valued every step of the way. This involves not only proactively addressing their needs but also anticipating them.

As Accounts Manager at Lewellen Family Law Group, she brings a combined skillset focused on operational efficiency and client relationship management. Her responsibilities encompass overseeing daily operations, ensuring smooth workflow processes, and cultivating strong, lasting partnerships with clients. Kelly is working on her bachelor’s degree in business management at California State University Sacramento.

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